How can I make sure it will fit me properly?

Each product page includes a detailed size chart to help you find your perfect fit . We always recommend comparing the chart to a similar item you already own.

Where can I contact you?

Our support team is still available 24/7 during these hard times. Just email us at info@the-ashford-family.com or leave a message behind on our Contact page and we’ll respond within 6 hours.

Do you offer free shipping?

Yes, we provide complimentary premium shipping on all orders with UPS. Fast and reliable delivery straight to your door — no extra cost, no worries. This allows us to offer you a smooth and worry-free shopping experience from start to finish.

How do I track my order?

Once your order has been placed, you can track it by entering your order number or the email or phone number used at checkout on our “Track Your Order” page. You will then be able to view the current status of your shipment.

Will I receive a confirmation email after placing my order?

Yes. After completing your purchase, you will receive an order confirmation email with all the details of your order. If you do not receive this email, please contact our customer support team and we will be happy to assist you. info@the-ashford-family.com

What is the Return Policy?

We stand behind every single piece we carry with our 30-Day Money-Back Guarantee . If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund — no questions asked. Return shipping costs are the buyer's responsibility. Approved refunds will be issued to your original payment method. For more information, please review our Return Policy.